SHIPPING POLICY

1. General Information

At MoGrosso, we aim to deliver your order quickly and safely.
All orders are processed and shipped from the Netherlands using DHL or PostNL, depending on the destination and service availability.

 

2. Shipping Rates

• Netherlands: €7.65 flat rate per order

• Europe: €7.65 flat rate per order
  Shipping costs are automatically calculated at checkout.

Free shipping promotions may occasionally apply — these will be clearly announced on our website or via our newsletters.

 

3. Delivery Times

We strive to process and ship all orders within 1–2 business days after payment confirmation.

• Netherlands: Estimated delivery time 1–3 business days

• Europe (EU countries): Estimated delivery time 1–5 business days

Delivery times may vary depending on the carrier and destination, especially during holidays or peak seasons.
Once your order has shipped, you will receive a tracking number via email to monitor your delivery.

 

4. Shipping Partners

We partner with DHL and PostNL for reliable domestic and international deliveries.
Both carriers provide end-to-end tracking and safe handling of your parcel.

 

5. Lost or Damaged Packages

While we take great care in packaging and shipping, MoGrosso is not responsible for delays, loss, or damage caused by the carrier.
If your package is missing or arrives damaged, please contact us within 7 days of receipt at [insert your business email], and we will assist you in resolving the issue with the shipping provider.

 

6. Incorrect Address

Customers are responsible for providing a correct and complete shipping address.
MoGrosso is not liable for packages delayed or lost due to incorrect address information provided during checkout.

 

7. Customs & Duties (for EU destinations)

Orders shipped within the European Union are not subject to customs duties.
For destinations outside the EU (if applicable), local import taxes or customs fees may apply and are the responsibility of the customer.

 

8. Contact Us

For questions regarding your order or shipment, please contact:
MoGrosso Customer Service
Email: info@mogrossomg.com
Website: www.mogrossomg.com